FAQs
❓ Frequently Asked Questions (FAQs)
1. What products do you sell?
We offer a wide range of products including:
- Natural henna cones, henna powder, rose water, multani mitti, and herbal skincare
- Handmade handicrafts and fashion accessories
- Elegant carpets & rugs
- Premium granite décor and stone-crafted items
2. Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping costs and delivery times will vary based on your location.
3. How long does delivery take?
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Domestic (India): 4–7 business days
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International: 7–15 business days, depending on customs and courier services.
4. How can I track my order?
Once your order is shipped, we will share a tracking link via email or WhatsApp so you can monitor its progress.
5. Do you accept returns?
No, we do not accept returns due to the nature of our products (personal use, handmade, fragile). Please read all product details carefully before purchasing.
6. What if my product is damaged or incorrect?
In case of damage or wrong product received, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damaged/incorrect item and packaging
We will evaluate and offer a replacement if applicable.
7. What if I entered the wrong shipping address?
Customers are fully responsible for providing accurate shipping information. Orders delivered to an incorrect address due to customer error cannot be refunded or reshipped without additional charges.
8. Are your henna and skincare products natural?
Yes, all our beauty products are made using natural and herbal ingredients without harmful chemicals — safe for skin and hair use.
9. Do you offer bulk or wholesale pricing?
Yes, we offer bulk/wholesale rates for resellers, salons, and interior decorators. Please contact us directly for inquiries.
10. How can I contact you?
You can reach us at:
📧 mytranaturalsprivatelimited@gmail.com
📞 +91 7240533555
Or use the Contact page on our website.